The Palm & Picnic Bag

We aim to provide efficient and reliable shipping for all our customers. Here are the details of our shipping policy:

Processing Time:

Orders are processed within 2-4 business days after payment confirmation.

Shipping Time:

Handbags typically arrive within 7–14 business days.

Some specialty or supplier-direct items may take up to 21 business days.

Shipping Costs:

Shipping costs are calculated at checkout based on the weight and destination of the order.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery Issues:

If you experience any issues with your delivery, please contact our customer service team via the contact form.

International Shipping:

 We currently only ship within the United States.

Thank you for shopping with us! We strive to ensure your handbag reaches you in a timely manner. If you have any questions or concerns about your order, feel free to reach out to us.

Returns

We want you to love your bag!

If for any reason you’re not satisfied, you can request a return within 14 days of delivery.

Eligible returns include:

• Wrong item received
• Defective or damaged item

For change of mind, unused items may be returned for store credit (customer responsible for return shipping).

Refunds are issued once the return is received and inspected.

To start a return, please contact our support team at support@babeandbag.com

Return Shipping

• Free Return Shipping: We offer free return shipping for all eligible returns.

• To initiate a return, please contact us, and we will provide you with a prepaid shipping label.

• No Restocking Fee: We do not charge any restocking fees for returned items.

Refunds

Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Store Credit will be issued for change of mind handbags.

How to Initiate a Return

1. Contact Us: Via the contact page with your order number and details of the item you wish to return.
2. Receive Prepaid Label: We will email you a prepaid return shipping label.
3. Ship Item Back: Place the item securely in its original packaging, affix the prepaid shipping label, and drop it off at your nearest shipping location.